Common Questions

Can I add individual variants to a product group, instead of an entire product?

Yes, when you are in the Manage Products page, under the Add Products section, you will see text like “X Variants” underneath each product title. Click that text and a list of the products variants will be expanded. You can select individual variants to be assigned to a group.

Learn more about Product Groups.

Can I add individual variants to a product group, instead of an entire product?

Yes, when you are in the Manage Products page, under the Add Products section, you will see text like “X Variants” underneath each product title. Click that text and a list of the products variants will be expanded. You can select individual variants to be assigned to a group.

Learn more about Product Groups.

Can I re-assign products to a different group instead of having to re-assign them one-by-one?

Yes. The best way to re-assign a product, is to click Manage Products under the target group, not the current group, then use the Add Products section to search for, select, and assign the product to the new group.

Learn more about Product Groups.

When creating product groups can I filter by tag or collection?

Unfortunately, no. Because a product can have infinite amount of tags and collections it would cause our product database to become unwieldy, and increase the time of product syncs dramatically. This issue is even more pronounced for shops with a large number of product variants. So for now, until we can tackle the technical challenge, you are left with Vendor and Product Type.

Hint: If you are not currently using the Vendor or Product Type field, start using it in a way that will let you more easily assign products using our bulk select and assignment function.

How can I see what group a product is currently assigned to?

If you need to figure out what group a product belongs to, click Manage Products under any product group. Then in the Add Products section, search for the product. When the product appears, look at the last column in the table, this will indicate what group the product belongs to.

How do I delete products from a group?

You don’t ever delete products from a group within the app. All your products must belong to some group. So if you want a product to be removed from a group, you have to re-assign it to a new one.

If you delete a product from your Shopify admin, eventually the product will be cleared from the app. There may be a slight delay.

Can I set up a rule to automatically assign products to a group after I create them?

Unfortunately no. On the surface this seems like a no-brainer request, but there are a number of technical challenges and costs to implement this feature, to offer this feature we would have to charge over $150/month to offer and support it.

My shop has 10,000s of products, can the app handle that?

Yes, our app can handle shops with a extreme large number of variants, even into the 100,000s.

Why isn’t a rate I added showing up at checkout?

There are a number of reason. You should consult our Troubleshooting Checklist to figure out what may be the problem.

When I have multiple product groups in an order why do I only see one rate?

By default where there are multiple product groups in an order the app shows a blended rate called “Standard Shipping”, and it adds together the lowest cost shipping method from each product group in an order. Go to the Blended Rates tab in the app to edit the blended rate or to add additional ones.

Learn more about Blended Rates.

Why are the carrier rates from the app different from the rates I was getting from Shopify?

Shopify offers special discounted rates for USPS and UPS. Our app, by default, used Retail Rates from the carriers. You also have the option to add your own negotiated rate credentials to carrier rates within the app.

The problem is that we don’t have access to Shopify’s unique credentials to have the rates match perfectly.

To get rates in the app to mirror Shopify’s discounted rates you need to make use the Shipping Cost Adjustment section when editing carrier rates within the app.

In that section you can add a negative mark-up percentage, to discount the rate to more closely match the Shopify rate.

Here are some recommended discount percentages to use:

• UPS Ground: -22%
• UPS Express Rates: -35%
• USPS: -12%

Why are the carrier rates from the app different from the rates I am getting from the carrier’s website?

When comparing rates to a carrier’s website, make sure that all aspects of the label match. Make sure that you have matching addresses, ship from postal code, product weight, and package dimensions.

If you are using negotiated rates, make sure you are logged into your account and have negotiated rates activated on the carrier website.

The table based rates interface doesn’t make sense to me, how do I fill out the table?

Our rule based rate table based rates have an interface for quickly creating tables.

Let’s consider this example:

You can read the table like this:

• From $0.00 - $9.99 charge $2
• From $10.00 - $49.99 charge $5
• From $50.00 - $99.99 charge $10
• From $100+ charge $0 ( Free )

Can I offer a carrier rate only if the weight or price is above or below a certain amount?

Currently the app doesn’t offer conditionals on rates. All rates need to always show up. So you can’ hide a rate based on a price or weight threshold. We do this so there are no gaps for Blended Rates. We are working on a solution for this, and hope to an update on this in a couple month.

Why is there an [ASR] next to a rate at checkout, will my customers see this?

[ASR] only appears at the end of the rate when the first name “Bambri” is used at checkout. In test mode this is the only way to see rates fro the app. When you switch the app to Live Mode and have a non-Bambri first name, then the [ASR] will no longer show up next to the rate.

You can still use Bambri as first name in Live Mode, and [ASR] will appear. This can help in debugging your rates, to see what rates are from the app, and which rates are from something else.

I’m only using 2 product groups, why isn’t the Lite plan available to me?

If you are using additional Blended Rates, or you are using Rules in a Blended Rate, then the Lite Plan is not available.

Additionally, you may have more groups than you think, but you may just not be using them. Each Fulfillment Service section counts as a group. Also, even a group with no products and no rates still counts as a group.

You can figure out the number of products you are using, by counting how many “Manage Products” links are showing in the Product Groups tab.

Do I need to input my credit card to use the app?

No. The subscription to the app is rolled into your Shopify invoice. Technically you are paying Shopify for our app, and then Shopify remits payment to us. Your subscription charges to the app will just be added to your bill for your Shopify subscription.

How do I cancel my subscription to the app?

By uninstalling/deleting the app from your apps list in Shopify, your subscription will be automatically terminated.

Do you offer annual billing cycles for a discount?

No, we don’t currently offer this subscription type.

I’m going to use a new theme on my shop, do I need to do anything to make sure Advanced Shipping Rules keeps working?

Advanced Shipping Rules does not touch any part of your theme code. The app works as a carrier service/calculated rate connected to your shipping zones, and only functions within your Shopify checkout which is independent from your Theme.

You can edit your theme, or publish new themes, without worrying about making updates to keep the app working.

Can there some message highlighting restricted products to be removed at checkout?

You can modify the static text that appears at checkout when there are no rates at checkout. However there cannot be any kind of dynamic text highlighting specific products.

To modify the static text go to Shopify Admin > Settings > Checkout, and then Manage Checkout Language. Search for the snippet of text and edit it.