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  • I created a product group in the app with unique rates, why can’t they combine with my existing Shopify rates?
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Help Center > Help Center

Large products that ship in their own box

 

You can use the app to set-up shipping rates for products that ship in their own box. 

For example, you can set-up a rate with a Package Setting of "Up to 1 Item" with a box size 18x18x18.

So if someone orders 5 of those items, the app will calculate a rate for 5 separate packages with a dimension 18x18x18. 

You can set-up multiple groups, each group containing similarly sized items, and each group's rates having a different package setting. 

The app's blended rates will then add up each product groups' rates together. 

 

At a glance:

  • Create a product group for the large items of a similar size
  • Add a carrier rate to that group, and within the Package Settings section of the rate, edit the Default package to "Up to 1" item and the dimensions of the package the item goes in.
  • Re-configure your existing carrier rate into the Default group
  • The app will then calculate the rate for each product group based on each the package settings within each group, and then add those rates together.
  •  

    Add new product group for Large Items

    • Click Add Product Group
    • Give the product group a label
    • In the Add Products section search for and select all the large items, and Save Product Group
    + Show screenshots for these steps

    Add carrier rate to the group, edit the Package Settings to "Up to 1 Item"

    • Add Rates to the new group.
    • Add Shipping Rate to the appropriate zone
    • Click the tab for the carrier you want to add a rate from, select the carrier rate, and click Next
    • Enter your Ship From Postal Code
    • In the Package Settings section, click Edit on the Default package
    • Change number of items from 1000 to 1
    • Enter the dimensions of the package, and Update Package
    • Save the rate
    Show Screenshots for these steps

    Reconfigure your existing rates into the Default Group

    Because rates from the app can't combine or modify your existing rates, you will need to take your existing rates and re-configure them within the Default group in the app, so we can show the combined rate when someone order both regular products and the large products. 

    • Go back to the Product Groups tab
    • Add Rates to the Default group
    • Add Shipping Rate to the appropriate zone
    • Click the tab for the carrier you want to add a rate from
    • Select the carrier rate you want to add, and click Next
    • Enter your ship from postal code
    • Leave the default package settings, or just update the dimensions of the package leaving the number of items at 1000
    • Save the Rate
    + Show screenshots for these steps

    The app will calculate and combine rates from each group together, as a blended rate

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